Responsible Gambling at AllySpin

Safer Gambling Tools: What They're For

Pokies and casino games are entertainment, not a way to make money. AllySpin provides a set of safer-gambling tools so you can play within limits that suit your life, your budget and your time. These tools exist to give you control over your account at all times.

Setting a limit before you play is normal practice, not a sign that anything is wrong. Think of it the same way you'd set a budget for a night out. It's a practical step that keeps gambling in the "entertainment" column of your life rather than letting it drift into something bigger.

Every tool described on this page is free, available directly through your account, and sits alongside our commitment to only welcome players aged 18 and over.

Who should use these tools

Anyone with an AllySpin account can switch on a limit, request a reality check, or self-exclude. You don't need to explain why, and you don't need to be experiencing a problem to set one up. Many players use limits simply as good housekeeping.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a period you choose, or permanently. It's the strongest tool available when you need a complete break from gambling, rather than just a reduced one.

How to request self-exclusion

1. Contact AllySpin support through your account and request self-exclusion.
2. Choose the length of the exclusion: a fixed period, or an indefinite block.
3. Confirm your request. Once submitted, it takes effect on your account.
4. During the exclusion period, you won't be able to log in, deposit or play.
5. Marketing emails and promotional contact stop once self-exclusion is active.

What happens after self-exclusion ends

If you set a fixed period, your account remains locked until that period expires. Reinstating access after an indefinite exclusion is deliberately not instant, giving you time to reconsider before returning to play.

Self-exclusion through AllySpin applies to your account with us specifically. It is separate from any national self-exclusion register and from arrangements with other operators.

Setting a Limit: Step by Step

Deposit limits, loss limits and time limits all work the same basic way. Here's how to set one up on your account:

1. Log in to your AllySpin account and go to your account settings.
2. Find the responsible gambling or account limits section.
3. Choose the type of limit: deposit, loss, time, or wager.
4. Pick a daily, weekly or monthly value that fits your budget.
5. Confirm the limit. It applies immediately to new activity.
6. To lower a limit, the change takes effect straight away.
7. To raise or remove a limit, a cooling-off period applies before the change takes effect.

That cooling-off delay on increases is deliberate. It stops a limit being raised in the heat of the moment and gives you a chance to reconsider.

Safer Gambling Tools at a Glance

T&Cs apply, offer subject to change. Specific limit values and available durations are confirmed in your account settings at the time you set them.

Recognising the Warning Signs

Problem gambling doesn't always look dramatic. Often it builds gradually, through small changes in how someone thinks about and behaves around gambling.

Behavioural signs

• Spending more time or money on pokies than you planned to
• Chasing losses by depositing again to try to win back what's gone
• Gambling to escape stress, boredom or low mood rather than for enjoyment
• Hiding the amount of time or money spent from family or friends
• Borrowing money, selling things, or using bill money to keep playing

Emotional and financial signs

• Feeling restless, irritable or anxious when trying to cut back
• Neglecting work, study or relationships because of time spent gambling
• Feeling guilt or shame after a session, followed by a promise to stop that doesn't hold
• Financial stress building up that's directly linked to gambling spend

If any of this sounds familiar, either in your own play or someone else's, it's worth acting early. Setting a limit, taking a break, or self-excluding are all available right now, before things escalate.

Getting Help Locally

Support is free, confidential and available whether or not you're ready to stop entirely. You don't need to wait until things feel serious to reach out.

Gambling Help Online

Gambling Help Online offers free, confidential support for anyone affected by gambling, including family members. You can call 1800 858 858 any time, day or night, or visit gamblinghelponline.org.au for online chat and resources.

Other support

If you're experiencing distress alongside gambling concerns, Lifeline is available on 13 11 14. These services are independent, free, and separate from AllySpin.

AllySpin is strictly for players aged 18 and over. If you're concerned about your own gambling or someone else's, please reach out to Gambling Help Online before continuing to play.

Frequently Asked Questions

How long does it take for a deposit limit to apply once I set it?

A lowered deposit limit applies immediately once confirmed in your account settings. If you're raising or removing a limit instead, a cooling-off period applies first, giving you time to reconsider before the higher limit takes effect.

Can I self-exclude for a short period instead of permanently?

Yes, self-exclusion can be set for a fixed period you choose, or indefinitely. Contact AllySpin support to request the length that suits you, and your account access is blocked for that duration.

What is a reality check and how does it help?

A reality check is an on-screen reminder showing how long you've been playing and your session activity. It helps interrupt extended sessions by prompting you to pause and decide whether to keep playing or stop.

Does self-exclusion on AllySpin stop me gambling everywhere else too?

No, self-exclusion through AllySpin applies only to your account with us. It does not cover other operators or any national register, so separate steps are needed if you want a broader break from gambling.

Who can I talk to if I think a family member has a gambling problem?

Gambling Help Online supports family members as well as players. Call 1800 858 858 or visit gamblinghelponline.org.au for confidential advice on how to approach the conversation and where to find further support.

Is there a minimum age to use AllySpin's responsible gambling tools?

These tools are only relevant to AllySpin account holders, and accounts are strictly limited to players aged 18 and over. Anyone below this age is not permitted to register or play.